Returns & Exchange

START A RETURN

Mahalo for shopping with us.  We want you to be happy with your purchase.

If you need to return an item, please review the following guidelines:

Online Return Policy

  • Items must be returned within 30 days of the order fulfillment date.
  • Products must be in new, unworn, unwashed condition, with all original tags and packaging intact.
  • Refunds will be issued to the original payment method. If the original payment method is no longer valid, store credit will be provided.
  • Items marked as Final Sale, gift cards, or damaged/worn items are not eligible for returns.
  • Holiday/Seasonal, Jewelry, Home Fragrance, Spa, Bath & Body Products, and Food Items are all sales final. 
  • For online returns, a $12.00 shipping fee will be deducted from your refund if you use our prepaid label.

Online Purchases

  • Use the "Start A Return" link at the top of the page to begin the return process. Unauthorized returns outside the 30 day window or not meeting the above requirements may not be refunded and will be returned to you.
  • Shipping costs are non-refundable.

Holiday Returns

  • Purchases made between November 20th and December 31 are eligible for a holiday return window. These items may be returned until January 31st. Items marked as Final Sale or BOGO items are not eligible for returns.

International Returns

  • For international orders, customers are responsible for return shipping. Returns must comply with the general guidelines and be received within 35 days. Contact customer service for assistance at aloha@sohaliving.com.

Free Gift with Purchase if Applicable

  • Free gifts with purchase must be returned along with your item to receive a full refund to the original payment method. If not returned, your refund will be issued as a store credit.

Sales Tax

Sales tax will be charged on goods shipped within Hawaii.

Additional Notes

  • All returns must be shipped back to us within 14 days after initiating the return process.
  • For U.S. orders, return shipping costs are covered for eligible returns.

If you have any questions about your return or require further assistance, please contact our customer service team aloha@sohaliving.com

Frequently Asked Questions

Q: What is your return policy?

You can return any item within 30 days of purchase as long as it’s in its original condition with tags still attached. Simply contact our customer service team, and they will guide you through the process. Please note that certain items, such as swimwear and final sale items, are non-returnable.
Q: How do I create and manage my account on SoHa?

Creating and managing your account on SoHa is quick and easy. Just follow these steps:

To Create an Account:

  1. Go to SoHa’s website: Open your browser and visit www.sohaliving.com.
  2. Click on “Account” or “Sign Up”: Usually located at the top-right corner of the homepage.
  3. Enter your details: Fill in your name, email address, and create a secure password.
  4. Submit your information: Click “Create Account”.
  5. Verify your email: Check your inbox for a verification email and follow the link to activate your account.

To Log In to Your Account:

  1. Visit www.sohaliving.com.
  2. Click on “Account” or “Log In.”Enter your email and password.
  3. Click “Log In.”If you’ve forgotten your password, you can click “Forgot Password” and follow the instructions to reset it.

To Manage Your Account:

Once logged in:

  • Update your profile: Change your name, email, or password under the “Account Settings” section.
  • Manage addresses: Add, edit, or delete shipping and billing addresses.
  • View your orders: Check your order history, current order status, and download invoices.
  • Subscribe or unsubscribe from newsletters: Manage your email preferences.
  • Delete your account: If you wish to close your account, contact our support team through the Help Center.


For more help, visit our Support Page or reach out to SoHa Customer Service.
Q: What payment methods do you accept for purchases on the website?

We accept a wide range of secure payment options to make your shopping experience as convenient as possible:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club
  • Apple Pay & Google Pay: For quick and secure checkout from your mobile device
  • Shop Pay: An express checkout option powered by Shopify
  • PayPal: Checkout using your PayPal account for added security
  • Gift Cards: SoHa Living e-gift cards (when applicable)

All transactions are securely processed, and your payment information is encrypted for your protection.
Q: How can I track the current status of my order online?

Step 1: Go to the Order Tracking Page

Step 2: Enter Your Order Number

  • You’ll be prompted to enter your order number.
  • This number usually starts with SL, for example: SL123456.
  • You can find this number in the order confirmation email you received after placing your order.

Step 3: Provide Additional Details

  • After entering the order number, input either of the following:
  • Your ZIP code (used for the shipping address), or
  • The email address you used when placing the order.
  • This step helps verify your identity and ensures the tracking information matches your order.

Step 4: View Your Order Status

  • Once the information is submitted, the system will display your order status.
  • You will be redirected to or shown a USPS tracking page, which will include:
  • The current location of your package
  • Tracking history (where it has been)
  • Estimated delivery date
  • Any delays or delivery exceptions

Helpful Tips:

  • Double-check for typos in your order number or email/ZIP code.
  • If your order just shipped, it may take a few hours for tracking info to appear.
  • For issues or if you cannot find your order, consider contacting SoHa Living's customer support directly.