Refund policy

Returns

Our policy lasts 30 days from the date your order ships. After 30 days we can’t offer a refund or exchange. Sale items are ALL SALES FINAL and can not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Holiday, jewelry, bath & body, and food items- all sales final. All sales final on discounted items.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after the date your order ships

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at online@sohaliving.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Exchanges are free. Start your exchange through our Return Portal (sohaliving.returnscenter.com). Final sale items are not eligible for exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 806 Queen St. Honolulu Hawaii US 96813

Return shipping is $12.00, deducted from your refund when you use our prepaid return label. Defective or incorrect items are covered at no cost to you. Exchanges are free. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend a trackable shipping service for returns. We don’t guarantee that we will receive your returned item.